There are certain rules that society should follow. Certain common courtesy’s allowed to groups of people.
When you see a person in a wheelchair or crutches, you open the door for them. When an elderly couple wants to sit at the last table in the restaurant, you let them.
And when a Mother, saddled with three small children is feverishly trying to handle a two year old throwing a colossal tantrum in the check out lane, obviously doing everything she can to make her be quiet, you SHUT YOUR TRAP!
We had a good morning. I got up at 6am to finish some giveaways I have planned for my readers and enjoyed a cup of coffee in a quiet house. The girls got up, one by one, gave me kisses and hugs. We then packed up and headed to the 2 year and 5 year well baby exams for Megan and Katie.
All three girls were angels at the Doctor and the visit was over in no time. Since everyone was doing so well, I decided to take them to the store and redeem some coupons for some back to school clothes.
Everything was going like clockwork. The girls were well behaved in the store and I got what I went for. A rarity but a lot of fun! I got to talking to another mother with three daughters in the flip flop department and let the girls try on all of the shoes and sunglasses that were displayed next to them. I bought some shoes and cleaned up the mess we made and headed to the register.
Unfortunately, I forgot to avoid the one area in any store that I have learned is Megan’s favorite… the jewelry.
No, I am not kidding. My 2 year old is a necklace and bracelet addict. She wears them all day every day and tries to wear them to bed. So for me to pass the jewelry section and not let her go hog wild is right up there with not letting her wear her new ice cream dress that Oma gave her.
As soon as I get past the jewelry display without stopping, Megan goes into a full on, knock down, kicking and screaming meltdown, right as we are getting ready to check out.
She is flailing and kicking and wiggling so much that I almost drop her while trying to put my things on the counter and get my purse.
I decide that the best option I have at this point is to get out of the store as fast as possible. So I strap Megan into the stroller, screaming at the top of her lungs, head and face red in full meltdown mode. Sarah is pulling all of the items out of the hanging displays by the register and Katie is trying to convince me that she “just has to have” the glitter lip gloss with Arial on the tube.
We get down to the last 3 items and the cashier can not find the tags. They were towels that I picked up on a display that was being organized. Apparently, they had not been tagged yet.
Knowing I now have to wait, I go to rescue Megan from the stroller and choose to take my chances on hanging onto her in an attempt to stop the screaming. As I am leaning down to get her, I hear an employee of the store, at a register caddy corner to the one I am at, scream to my salesgirl, “Are you almost DONE with HER?”
What? Is she talking about me? Sweating, almost in tears because I can not get my child to be quiet, doing everything I can to get out of that store the fastest, me?
I jerk my head up and lock eyes with the woman.
And she says, “You need to take her out of the stroller and then she’ll be quiet!”
Um…
A) Are you really talking to me like this right now?
B) What do you think I was trying to do?
C) YOU [BEEEEEEP]
The woman checking me out clearly has sympathy and says not to worry about it, kids throw tantrums all the time, and she is so sorry the items were not marked for her to scan.
Meanwhile, Megan is elevating her wiggling and kicking and screaming to Mach 5 level.
I hear – and see – the woman who yelled at my cashier telling her customer in line that, “Some people just need to know when to leave their kids at home.” and “She needs to learn to control those kids better.”
By this time, I am so angry I start to shake. I know my face is red, I have lost all interest in handeling Megan and just want to go deck the woman between the eyes, laying her flat on the ground, and then, as SHE is crying and whimpering, tell her that “Some people should know when to stay home and how to handle their mouth!”
But honestly, I am so stunned, I do not even know what to do. And I am still contending with a screaming 2 year old, a pulling everything out of displays 3 year old and a demanding 5 year old.
I FINALLY get completely checked out, grab my bags, fight back embarrassing, humiliating, angry – oh so angry tears – and head to the exit.
The woman who can not keep her mouth shut adds salt to the wound by yelling at me as I walk out, “Do you need any help with that? You seem to have your hands full.”
I had one bag. In the stroller.
I snapped back, holding back curse words, and my fist – to be honest, “NO thank you. I am perfectly capable of handling my kids.”
I cried all the way home. Angry. Ashamed. Frustrated. Completely horrified.
And it still makes me want to cry.
Despite my phone call to the manager, who patiently listened, audibly gasping when I told him what his employee said, apologized profusely so many times I can not even count, and then hung up the phone clearly on the warpath to berate his employee, I am still very upset about this.
So upset that a letter is being drafted to the head office as we speak.
Because despite my daughters obviously loud and obnoxious temper tantrum and the sweat dripping from my forehead while trying to handle her, no employee of ANY retail outlet should have any comments what so ever about how a customer is handling her out of control child. Especially a retail store that caters to mothers and children.
Because, at least I think, that it is a common societal rule that you do not, ever, and especially in public, you Do Not ANGER The Mother!
**Originally Published 8/11/2011**
Oh. My. Gosh. I wanna hit her just from reading what you wrote. That is unbelievable. I’m so glad you called the manager and are writing a letter. No one should be treated that way. How does she know there’s not something wrong with your daughter or she didn’t get hurt in their store? How totally frustrating. I’m so sorry you and your children had to deal with that.
Thank you!! I was beyond mortified and am still so upset this morning!! I mean, really- it was not necessary!!! Thank you for reading and commenting!!
I was waiting to read this since I talked to you yesterday! (Im glad you got your site back up and are able to resume life as normal)
My only question, how did you refrain from mentioning the name of the store in this blog? You have more professional restraint than I do. Also, after having time to think about it, I might have gotten her name (besides (b)witch), from the manager and also posted that so that we could all go in and make her life more….enjoyable…..Hope you have a better day today!!
I do know the woman’s name but I am not naming her or the store because I do not want to be sued for slander! It took all of me… it really did! :)
I was waiting to read this since I talked to you yesterday! (Im glad you got your site back up and are able to resume life as normal)
My only question, how did you refrain from mentioning the name of the store in this blog? You have more professional restraint than I do. Also, after having time to think about it, I might have gotten her name (besides (b)witch), from the manager and also posted that so that we could all go in and make her life more….enjoyable…..Hope you have a better day today!!
I was waiting to read this since I talked to you yesterday! (Im glad you got your site back up and are able to resume life as normal)
My only question, how did you refrain from mentioning the name of the store in this blog? You have more professional restraint than I do. Also, after having time to think about it, I might have gotten her name (besides (b)witch), from the manager and also posted that so that we could all go in and make her life more….enjoyable…..Hope you have a better day today!!
I got heated and upset just READING this. No words Lori…no words. This woman must not value her job very much, I hope she got in trouble!
It was beyond believe stunningly inappropriate. Thank you for reading and replying :)
WOW! I am so sorry this happened to you! You are a way better person than me. Although I am generally a very quiet, shy kind of person, when someone comments on my kids behavior or my “lack of ability to control them” it infuriates me. This woman obviously does not have children. I would have kept my mouth closed for the first comment, and possibly the second. However, at that point I am pretty sure I would have been seeing red and said SOMETHING to put that woman in her place. Then I would have cried all the way home too. Do NOT anger the mother! :)
WOW! I am so sorry this happened to you! You are a way better person than me. Although I am generally a very quiet, shy kind of person, when someone comments on my kids behavior or my “lack of ability to control them” it infuriates me. This woman obviously does not have children. I would have kept my mouth closed for the first comment, and possibly the second. However, at that point I am pretty sure I would have been seeing red and said SOMETHING to put that woman in her place. Then I would have cried all the way home too. Do NOT anger the mother! :)
Thank you for reading and commenting! I am glad that I am not alone in being completely infuriated with this woman! I wish I knew another way to get her reprimanded. It was so uncalled for.
Wow!! I can’t believe that you handled that so well!! I remember one time I was at walmart with my son, who was about a year old at the time, I had him standing in the cart and one of the sales associates (a man) looked at me and said” mam we don’t allow young children to stand in the cart” hmmm really? when was my son any of your business? Well, I looked at him and politely said “well he’s my son and I will do as I wish” and I walked away from him…Wouldn’t you know that the same guy had the nerve to come over the loud speaker and says ” hello walmart customers, we at walmart wish that you have your child in the safety belt while in our shopping carts”. OH REALLY? Well guess what…I walked right back up and found him standing with a woman associate and needless to say I was not nice to him, I said to him directly ” I know you got on the intercom because of me” and I WILL HAVE YOUR JOB!! I went to the manager, who was nice and I directly told him that I wasn’t happy what so ever and he needed to train his employees a little better on their customer service!! Some people DO NOT need to work retail!! I have worked retail most of my life and I would never ever treat a customer that way!!
You GO Girl!!! I look back and wish I had been more forceful but then, I did have my 3 girls and am torn as to whether they needed to see mommy go off or not! I was appalled and would never talk too anyone like that – working retail or not!
Wow. I have been on both sides of the counter in similar situations and I will admit that as a clerk, it was difficult to watch sometimes BUT I would never, ever have dreamed of making any type of comment to a customer, unless it would be an offer to help somehow. I have held babies while a parent wrote a check or engaged children in conversation while the parent got out wallet or coupon. Any comment other than that would be totally out of line and I know of many places that would employ some type of discipline on the employee for doing so. I admire your self-restraint. I know the third comment would have spun me right around to ask for the manager, tantrums or not.
As I have done in a couple situations, I would have told the manager to remember that good service will get a compliment; bad service spreads like wildfire and I would be the one lighting this fire.
That being said, I make a point of stopping to thank or make some type of positive comment to a clerk who has been extremely helpful, friendly or gone over and above the expected in customer service. This has also involved calling a store after a visit, writing a letter or just making a point to shop there more often and tell my friends about the good service.
One last thing: my first two children were great shoppers; sat in the cart, walked right beside me, didn’t touch, etc. However, my last child was a horrible shopper and I went through a few scenes like you described – my sympathies :o) Fortunately they do grow out of it and that child is now 17 and heads for the car when he gets bored, which usually saves me money if we are at the grocery store, ha ha!
I always make a HUGE deal when someone is nice! In fact, in the middle of my rant to the manager later, I made a big deal about how kind my check out lady was!
My 1st two were fine too!! It’s my 3rd that goes nuts! I don’t get it!!! :)
Oh, no! Something VERY similar just happened to me. I’m nearly crying in frustration & anger just from reading your story.
Call the store and complain. Then call the company and complain!
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I know that this was about 3 years ago, but you poor thing! :( I got so angry at that woman while reading your post, and it would have taken everything in me to walk out without giving her an earful.
Let me tell you – three years is not long enough!!! Lol. I still got angry rereading it!!
Wow , i work in retail and i know nobody would be able to get away with saying something like that here. Weird i just read this article since just yesterday somebody said something to my daughter that really upset me and it was nowhere near as bad as this. I know the woman meant well , but its still bothering me. We were checking out and my daughter was behind me , i didn’t notice that she was in the next check out lane , the cashier area , and that she was looking at something seating on the register belt. It was a display box of garden lights made out of glass that somebody must have dropped because they were all broken. Since i was facing the cashier i didn’t notice what she was touching. The cashier yelled at her to stop , i realized what was going on and told her to stop and come next to me. She listened and didn’t touch and came closer to me , but she was still behind my carriage and only a couple feet away from the box. I guess this was not good enough for the cashier since she yelled at my daughter to get out of there ( the check out lane ) and go stay next to her mom! I was in front of the carriage and bagging my groceries. I feel like i am overreacting a little being upset about it , but my daughter did listen when i told her to stop and moved away from the broken glass so i feel like her yelling at her was not needed. If she was worried about is she could have said nicely to her to go stay next to me. I couldn’t keep my mouth shut all the way so i told her that its probably not a good idea to have broken glass seating there. I should mention that my daughter is 5 , not a toddler , so she can be trusted to listen and she understand when she is told something is dangerous!!
I’m sorry that happened!! I wish that people would understand that though kids are kids, we as moms, often are working overtime to get them to be well behaved and respectable!!
This sort of thing happened to my daughter just the other day. However, she has a bit of mt sassyness (maybe too much at times). She is a foster mom. She currently has 2 babies, 13 mo and a 21 mo. One happens to be black the other white. I mention this only because of the conversation. So to the story.
She was grocery shopping on a busy Sat and about 3/4 of the way done the 13mo decided to have a meltdown because she wanted to get down and walk. Not an option. As she is crying, screaming and doing the 1yr old meltdown an older lady decides to drop her 2cents into the mix. BAD IDEA! She says “some people need to learn to shop after they give the children a nap”. That comment was ignores. Then she got brave…worse idea. She said “if you don’t control that black childs temper now you you will have serious problems later and maybe you will think about it next time and not have children so close together. They have birthcontrol for people like you”. REALLY??? Being the spitfire she is, my daughter commented back to the woman “you think she has a temper? You are about to see mine first hand! And by the way, you can politely go @@@@ yourself. Have a nice day”. The woman dropped her jaw and just stared as she walked away.
Baby quieted down (she must have been laughing inside at the stupidity).
Babies have meltdowns, it’s a fact of life. Get over it. Don’t make stupid comments if you can’t take the backlash because momma WILL take you down!
WHOA!!!!!! My mouth dropped when I read this one!!! I am glad she spoke up though!